Refund Policy
Effective date: August 14, 2026
We want every Staply.App purchase to be clear and useful. This policy explains when a subscription or one-time credit purchase may be refunded.
1. Subscriptions
You can cancel a subscription at any time. Cancellation stops the next renewal; access normally remains available until the end of the paid period. If a paid feature is materially unavailable and we cannot restore it within a reasonable time, contact us so we can review a prorated or full refund.
2. One-time tokens and minutes
Unused one-time credits may be eligible for a refund when requested shortly after purchase and before substantial use. Credits already consumed by completed operations are generally not refundable, except where the purchase was duplicated or the service failed to deliver the purchased entitlement.
3. Duplicate or unauthorised charges
Contact us promptly if you see a duplicate charge or a payment you do not recognise. We will investigate the payment record and may ask the payment processor or Telegram to assist with verification.
4. How to request a refund
Email support@staply.app with the account email or Telegram username, purchase date, product and a short explanation. Do not send full card numbers or authentication codes. We aim to respond within five business days.
5. Processing
Approved refunds are sent through the original payment method. The time for funds to appear depends on the card processor or Telegram. Processor fees, currency conversion and local consumer law may affect the final timing or amount.
Contact support@staply.app and we will help identify the purchase and available options.