Privacy Notice

1. Information we process

• Account identifiers and profile details supplied through Telegram, email or another sign-in method.
• Files, messages and inputs that you choose to send for a requested operation.
• Operation history, subscription status, credit balances and payment records needed to provide the service and prevent duplicate grants.
• Basic technical information such as device, browser, approximate location and diagnostic events needed for security and reliability.

2. How we use information

We use information to authenticate accounts, perform requested processing, provide history and storage, deliver purchases, prevent abuse, troubleshoot failures and improve reliability. We do not sell personal information.

3. Files and AI processing

Files are processed only to provide the operation you request. Some operations use third-party infrastructure or AI providers. We send only the data needed for that operation and do not use your private files to train general-purpose AI models.

4. Payments

Card payments are handled by the selected payment processor. Telegram Star payments are handled by Telegram. Staply.App receives payment status and product information needed to grant access, keep a payment history and handle refunds; we do not store full card numbers.

5. Cloud storage, retention and deletion

Staply.App can store files and generated results in protected S3-compatible cloud storage so that you can access them from your account, history and sharing features. The availability and amount of cloud storage depend on the plan shown in the product. Plan limits and features may change; the current limits are displayed before you use or purchase the relevant plan.

Temporary results for users without cloud storage are normally deleted after about one hour. When a paid or promotional storage plan ends, stored files remain available during a seven-day grace period and are then scheduled for deletion. You can delete stored files earlier through the available account controls or by contacting support.

Account, entitlement, operation and payment records may be retained longer when needed to provide the service, prevent fraud, resolve disputes, or meet legal and accounting obligations.

6. Your choices

You may request access, correction or deletion of personal information, subject to records we must retain for legal, security or payment reasons. We may need to verify account ownership before completing a request.

7. Contact

For privacy questions or requests, contact privacy@staply.app. For general support, use support@staply.app.